Return & Refund Policy

Last updated: 30 August 2026

We want you and your pet to be happy with what you ordered. If something is not right, this policy explains exactly what happens.

30-day returns

You may return most items within 30 days of delivery. To be accepted, an item must be:

Unused and in the same condition you received it
In its original packaging, with all parts, hardware and accessories included
Free of pet hair, odour and visible wear

Items returned outside these conditions may be refused or refunded in part.

How to start a return

Email skumar@1clickstart.com with your order number and, if the item is damaged or faulty, a few clear photos. We will reply with a return authorisation and the correct return address.

Please do not ship anything back before you receive a return authorisation. We fulfil from more than one warehouse, so the correct return address depends on the item. Unauthorised returns cannot be matched to your order and may not be refundable.

Who pays return shipping

Situation	Return shipping
Item arrived damaged or faulty, or is not what you ordered	We pay. No cost to you
Changed your mind, wrong size, no longer needed	You pay the return postage

We do not charge a restocking fee.

Refunds

Once your return arrives and is inspected, we issue your refund within 5 business days to your original payment method. Your bank or card issuer usually posts it within a further 5 to 10 business days.

Original outbound shipping is refunded only when the return is our error.

Damaged, faulty or incorrect items

Tell us within 48 hours of delivery and include photos of the item and the packaging. We will send a replacement or refund you in full, whichever you prefer, at no cost to you. Please keep the packaging until the matter is resolved, as carriers sometimes require it for a claim.

Cancelling an order

Email us as soon as possible. If the order has not yet shipped we cancel it and refund you in full. Once it has shipped, it is handled as a standard return.

Exchanges

The fastest route is to return the original item for a refund and place a new order, so you are not waiting for the return to clear before the replacement ships.