Shipping policy

Last updated: September 3, 2026

Lofty Den is operated by 1ClickStart Ventures LLC. This policy explains where we ship, what it costs, how long it takes, and what happens when something goes wrong on the way to you.

Where We Ship

We ship to the United States only. That means the 50 states and the District of Columbia. We do not ship anywhere outside the United States, and we cannot make an exception.

We also cannot deliver to:

PO boxes.
APO, FPO, and DPO military addresses.
US territories, including Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands.

If you place an order to one of these addresses, we will contact you for a different shipping address. If we cannot reach you within 5 business days, we will cancel the order and refund it in full.

Hawaii and Alaska ship at the same rates shown below. There is no surcharge. Delivery to Hawaii and Alaska usually takes longer than the ranges below, and some oversized items cannot be delivered there at all. If that applies to your order, we will email you before charging you anything extra or cancelling.

Shipping Rates

Standard shipping: $9.95 flat on any order.
Free standard shipping on orders of $125.00 or more, before tax.

All prices are in US dollars. We ship every order by the same standard service, and the final cost is shown before you pay. Sales tax is calculated at checkout where we are required to collect it. There are no customs duties or import fees, because we ship domestically only.

Processing Time

We process orders in 1 to 2 business days. Business days are Monday to Friday and do not include US federal holidays.

Orders placed after 12:00 PM Central Time begin processing the next business day. Orders placed on a weekend or holiday begin processing the next business day.

During sales, holidays, and severe weather, processing can take an extra day or two. If your order will be delayed beyond these ranges, we will email you.

Transit Time

Transit time starts when the carrier picks your parcel up, not when you place the order.

Standard, the only service we offer: 4 to 10 business days in transit. Most standard orders arrive 5 to 12 business days after you place them.

These are estimates, not guarantees. Carriers miss their own targets, especially in December and during weather events.

Tracking

You get a tracking number by email as soon as your order ships. Allow 24 to 48 hours for the first carrier scan to appear. A tracking number that shows no movement yet usually means the label is created and the parcel has not been scanned in, which is normal.

Orders with more than one item can ship in separate parcels, on different days, with separate tracking numbers. You are not charged extra for this. If you have received part of your order and the tracking for the rest is not clear, email us.

Oversized Items

Cat towers, pet strollers, and pet ramps are large and heavy. A few things to expect:

They may ship in more than one box, and the boxes may arrive on different days.
Delivery is to your door or to the curb. It does not include carrying the item inside, unpacking, or assembly.
Some carriers will call to schedule a delivery window. Make sure the phone number on your order is one you answer.
Inspect the boxes before you sign. If there is visible damage, note it on the delivery paperwork and photograph it. That makes the claim far easier for both of us.

If an oversized item cannot be delivered to your address, we will contact you with options before we cancel anything.

Lost or Stolen Parcels

Tracking says delivered, but nothing is there. Check around the property, with anyone else in the household, and with immediate neighbors, then give it 48 hours. Carriers sometimes scan a parcel as delivered a day early. If it still has not turned up, contact us within 7 days of the delivery scan and we will file a claim with the carrier and either replace or refund the order.

Tracking has not moved for 7 business days. Contact us. We will open a trace with the carrier. If the parcel is confirmed lost, we replace or refund it in full, your choice.

We do not leave you to argue with the carrier on your own. We file the claim.

Wrong or Incomplete Addresses

You are responsible for the shipping address you enter. Check it before you pay, including the apartment or unit number.

If you spot a mistake, email us immediately. We can usually correct an address before the order is handed to the carrier, and we cannot change it after that.

If a parcel comes back to us because the address was wrong or incomplete, we will refund the item price less the original shipping cost, or reship it once you pay the shipping again. If a parcel is delivered exactly as addressed and the address was wrong, we cannot refund or replace it.

Refused Deliveries

If you refuse a delivery, the order is treated as a change of mind return under our Refund Policy. Return shipping and any applicable restocking fee are deducted from your refund.